EMBRACE Complaint Handling Procedure
I will be receptive to any complaint and will consider it in detail and with the seriousness it merits. I will respond to any complaint promptly, and certainly within 10 working days.
Any complaint will be treated confidentially and will not affect any future service provided to you.
I will take all criticism into account to improve our service in the future.
How to contact
An informal discussion over the telephone can often the best way to raise concern. If you would like to do so, please call me on 07900 552 108.
It would be helpful if you could include your name, the name of the party on the other side of any mediation and the date of any mediation that has taken place or is booked.
It would also be helpful if you could provide a telephone number should I need to contact you urgently for any reason.
If you are not satisfied with my response
If you are not satisfied with my response, you may refer your complaint to the Registrar at the Civil Mediation Council or:
Details of the Civil Mediation Council’s Complaints Resolution Service may be found at: http://www.civilmediation.org/governance